Technical Support

Dedicated In-house Technical Expertise

Duraflex Technical Support

Time served industry experts to support your business

We understand the challenges and needs within the double glazing industry and as a result ensure our team are all time served industry experts. We have the necessary knowledge, skills and experience to support you and your business.

In-house Technical Assist Team

At Duraflex our experienced in-house support team provides a ‘one stop’ service for resolving your technical enquiries – from industry regulations and accreditation changes to product information.

Technical Assist Provides:

‹ Technical Assist electronic support / HelpLine Mail

‹ Helpline – Direct phone line to our experienced Technical Support Team

‹ Assist with factory layouts and planning

‹ Wind loading calculations and advice

‹ Accreditation, Regulations and Standards advice

‹ Product and Training manuals

‹ In-house Thermal Calculations – fully approved simulator status.

External Technical Team:

A dedicated team of mobile service engineers covering the UK and Ireland bring their expertise to suit your needs by providing personal on-site support to assist your company.

‹ Product fabrication training

‹ Factory layout advice

‹ New product training

‹ Machinery advice

‹ Customer changeover support

‹ Development calls