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In line with our recent communications, please note that we are introducing a temporary surcharge as a result of continued cost increases of PVCu resin.
It is likely that the upward trend in this cost will continue until late summer, at which point - and subject to a return to normal levels - the surcharge system will be removed.
Price movements are confirmed to our procurement team on a monthly basis and so we will revise and communicate the level of surcharge each month. We have communicated with all our customers on this issue. The surcharge is effective for all deliveries made on and from the 1st April 2021.
For further details please make contact with your local Business Development Manager or other usual point of contact.
We understand that any increases are unwelcome, however, we will continue to ensure we take ongoing actions to lessen the impact on our customers, ultimately removing this surcharge at the earliest opportunity.
12 March 2021
Dear Customer,
We are aware of rumours circulating in the market about Duraflex and write to confirm that Duraflex a wholly owned trading division of UK Window Group Limited, is not being closed or wound up and is open for business as usual in Tewkesbury.
The confusion comes from the fact that the old Duraflex Limited company which has not traded for more than 10 years, still belongs to former owner Masco Corporation who have decided to wind it up in the course of their ordinary business activities.
This has no effect whatsoever on customers, employees, suppliers or other stakeholders since all business relationships are with UK Window Group Limited.
We trust that this explains things and provides reassurance that Duraflex remains operating as normal.
Yours sincerely
Dean Cossey Matthew Scoffield
Divisional Director CEO UK Window Group Ltd