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Surcharge- August 2021

Due to continued global demand, prices have been pushed up again and this will mean a further 0.75% increase in the temporary surcharge to be implemented from 2nd of August 2021, taking our overall surcharge increase to 13.25%.

Unfortunately our suppliers are still not sure when the market will ease, however the expectation is still to see some easing in Q4.

Our next review will be at the end of Aug, in the meantime we thank you once again for your loyalty and custom, and assure you, we like others, are doing everything we can to maintain a continued sustainable supply chain, through some very difficult and challenging times.

27 July 2021 

Stillages- July 2021

With the continuation of high demand from all channels, Duraflex is finding that stillages are not being returned as as they used to be therefore putting undue pressure on operations to find solutions to deliver product. Not having enough stillages is also effecting our ability to complete orders on time. At the last count completed in June 2021 there were almost 4,000 stillages in circulation of which over half (56%) are not being returned.

We therefore need your help to purge your holding and get back as many stillages as possible in July and August and beyond to support the ongoing high volume demand.  Please let our customer service team know how many you have in your possession and how many you are sending back so we can keep a record. One other point, please ensure our drivers pick up every empty that is sitting on your site and if some stillages have very old stock in them, Duraflex will be happy to remove them for recycling at no extra cost.

If we do not see a marked improvement in return rates, we will have no choice other than to put a stillage rental charge in place so we can help to finance the investment needed going forward. This is not fair on those customers being affected who have higher levels of stillage returns to us. 

Thank you for your efforts in this matter to enable us to continue to provide a safe, efficient and cost-effective service thus avoiding the need for further measure. 

8 July 2021 

Surcharge Update- July 2021

Due to continued global demand, prices have been pushed up again and this will mean a further 1.5% increase in the temporary surcharge to be implemented from 1st July 2021, taking our overall surcharge increase to 12.5%.

Unfortunately our suppliers are not expecting the market to ease until the end of Aug/Sept, and until then we have been warned of further increases  in July.

Our next review will be at the end of July, in the meantime we thank you once again for your loyalty and custom, and assure you, we like others, are doing everything we can to maintain a continued sustainable supply chain, through some very difficult and challenging times.

24 June 2021 

Surcharge Update- June 2021

Due to ongoing limited capacity and continued global demand, prices have been pushed up again and this will mean a further 2.5% increase in the temporary surcharge to be implemented from 7th June 2021, taking our ovreall surcharge increase to 11%. 

Unfortunately, we are not expecting the market to ease until late summer (July/August) at the earliest, until then we have been warned of further increases to come in June.

Our next review will be at the end of June, in the meantime, we thank you once again for your loyalty and custom. We assure you, like others, we are doing everything we can to maintain a continued sustainable supply as we have done over the last 12 months, through very difficult times. 

2 June 2021 

 Surcharge Update- May 2021

Due to limited capacity and continued huge demand, prices have been pushed up again and this will mean a further 2% increase in the temporary surcharge to be implemented from 10th May 2021 taking our overall surcharge increase to 8.5%. 

Unfortunately, we are not expecting the market to ease until late summer (July/August) at the earliest, until then we have been warned of further increases to come.

Our next review will be at the end of May, in the meantime, we thank you once again for your loyalty and custom. We assure you, like others, we are doing everything we can to maintain a continued sustainable supply as we have done over the last 12 months, through very difficult times. 

10 May 2021 

Resin Surcharge

In line with our recent communications, please note that we are introducing a temporary surcharge as a result of continued cost increases of PVCu resin.

It is likely that the upward trend in this cost will continue until late summer, at which point - and subject to a return to normal levels - the surcharge system will be removed.

Price movements are confirmed to our procurement team on a monthly basis and so we will revise and communicate the level of surcharge each month.  We have communicated with all our customers on this issue.  The surcharge is effective for all deliveries made on and from the 1st April 2021.

 

For further details please make contact with your local Business Development Manager or other usual point of contact.

We understand that any increases are unwelcome, however, we will continue to ensure we take ongoing actions to lessen the impact on our customers, ultimately removing this surcharge at the earliest opportunity. 

12 March 2021 

It Remains Business as Usual.

Dear Customer,

We are aware of rumours circulating in the market about Duraflex and write to confirm that Duraflex a wholly owned trading division of UK Window Group Limited, is not being closed or wound up and is open for business as usual in Tewkesbury.

The confusion comes from the fact that the old Duraflex Limited company which has not traded for more than 10 years, still belongs to former owner Masco Corporation who have decided to wind it up in the course of their ordinary business activities.

This has no effect whatsoever on customers, employees, suppliers or other stakeholders since all business relationships are with UK Window Group Limited.

We trust that this explains things and provides reassurance that Duraflex remains operating as normal.

 

Yours sincerely

 

Dean Cossey                                       Matthew Scoffield

 

Divisional Director                             CEO UK Window Group Ltd

 

 

 

"A proven partner to the UK's leading fabricators; proudly supplying retail, trade, commercial and new build markets for over 60 years."