In-house Technical Assist Team
At Duraflex our experienced in-house support team provides a ‘one stop’ service for resolving your technical enquiries – from industry regulations and accreditation changes to product information.
Technical Assist provides:
- Technical Assist electronic support / HelpLine Mail
- Helpline – Direct phone line to our experienced Technical Support Team
- Manufacturing and Survey advice
- Assist with factory layouts and planning
- Wind loading calculations and advice
- Accreditation, Regulations and Standards advice
- Bespoke customer Profile Wall Charts
- Product and Training manuals
- Thermal Calculations – fully approved simulator status
- New product design and support
- New product launches – distribution of product data regarding new products
- Hardware compatibility advice
- Environment support
External Technical Team
A dedicated team of mobile service engineers covering the UK and Ireland bring their expertise to suit your needs by providing personal on-site support to assist your company.
- Product fabrication training
- Factory layout advice
- New product training
- Machinery advice
- Customer changeover support
- Development calls
Monthly Duraflex and Industry Newsletter
Keeping customers informed of changes to legislation, regulations and standards within the industry as well as providing clarification to queries arising through our customer base.